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Settings > Organisation > Usage & billing is where an Admin sees what the Organisation has bought and what it has used: its plan, its seats, its products, its monthly AI budgets and its storage. The Products page beside it shows each Saphion product and whether your Organisation holds it.
Organisation Admins only.

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Open Usage and billing

Choose Settings in the sidebar, then Usage & billing under Organisation. If you are not an Admin, Saphion tells you “Only Admins can open Usage & billing. Ask an Admin.”

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See your seats

At the top, a badge names your plan and a line explains that Saphion sets your capacity from your contract and that personal AI levels and specialist product seats are independent.
  • Saphion Platform is a bar of Seats given, for example “18 of 25 seats”. Platform seats follow membership. The bar turns to a caution tone when the seats are all used. If your plan holds none, the card says “No seats in your Plan yet. Saphion sets them from your contract.”
  • Saphion Pro and Saphion Max are personal AI upgrades for named people. Their cards list People who have it, or “Nobody yet”. Saphion manages them, so contact Saphion to change who holds one.
  • Products lists each specialist product in your plan, such as CRM, with the seats given, for example “7 of 9”, or “None in your Plan”. Choose Manage seats to open Members, where seats are given and taken back. If your plan holds no products beyond the Platform, the list says so.
Seats are separate for each product. A product’s seat decides who may use it, and a specialist seat follows who the product is shared with.

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Request more seats

1

Choose Request more seats

The button is at the top right of Usage & billing.
2

Raise the request

Help & Support opens. Choose Support & feedback, say which seats you need and why, and send it.
3

Follow it

Track the reply under My requests. See Contact Support.

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Read the Organisation’s usage

Organisation usage counts everything the Organisation spends, with each person’s own budget kept separate. Additional company capacity is counted once in the totals. Calendar-month allowances reset on the first of the month at 00:00 UTC. The page shows the next reset in UTC and in Organisation time.
A reading marked unavailable means Saphion could not measure it. It does not mean zero.

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Allow extra AI capacity

Each person has a monthly AI allowance. Extra capacity lets people carry on after theirs runs out, paid for by the Organisation, up to caps you choose.
1

Turn on Allow extra AI capacity

It is off by default. It is used only after a person’s own monthly allowance runs out.
2

Set the Organisation monthly cap

The most extra capacity the whole Organisation can use in a month, in pounds.
3

Set the Per person monthly cap

The most one person can use in a month, in pounds. It cannot be above the Organisation cap.
4

Choose Save

Enter each cap as an amount of zero or more. Saphion shows any refusal beside Save and changes nothing until it is accepted. The usage figures above refresh after a save.
Nothing is ever used beyond the Organisation cap or the per-person cap.

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Open the Products page

Admins also see an Administration list in the Settings menu. Choose All products to open the Products page. Each Saphion product has a tile with its name, a short description and one of three states. For example, CRM is described as “Win and manage customers, contacts, opportunities and sales”. See CRM overview. Anyone who has a seat can also open a product from the app switcher at the top of the sidebar.

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How it works

  • Saphion sets capacity; Admins set the extras. Saphion sets your commercial capacity from your contract, so seats and budgets are read here and changed by asking Saphion. An Admin can switch extra AI capacity on and set its caps. A person’s own usage is under Settings > Usage & plan.
  • Platform seats follow membership. A waiting invitation holds one until it is accepted, cancelled or expires.
  • Specialist product seats are given through the product’s Share dialog. A seat has a level, Member or Manager.
  • Pro and Max are named personal upgrades that Saphion assigns.
  • Budgets are monthly, in pounds, and reset on the first of the month. Personal budgets stay individual.
  • Capacity changes go through Saphion. Only the extra capacity switch and its caps are yours to set.
Admins’ changes to seats are recorded in Audit under Seats and products.

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FAQ

The product’s seats are all used or held by invitations that have not been accepted. Free one by taking it back from someone, cancelling an invitation, or ask Saphion for more with Request more seats.
Usage & plan is yours alone: your own monthly AI use and when it resets. Usage & billing is the whole Organisation’s, and only Admins see it.
Your Organisation has not taken that product. Saphion adds products to your plan, so ask through Support.
It is capacity the Organisation pays for, which is why it is off until an Admin turns it on and sets caps. Nothing goes beyond the caps.